Activation surface

Paste the ticket. Pick the docs. Generate the reply.

This is the first value moment: grounded replies with citations, tone variants, and a concrete escalation note saved to history.

Work email

Paste the ticket

Pick the source docs

Billing policy

Refunds, invoice corrections, and billing exceptions stay anchored to policy language.

Launch checklist

Use when a customer is blocked on setup, onboarding, or first activation.

Security notes

Covers access reviews, SSO questions, and sensitive-data answers.

Support SLA

Keeps response-time promises accurate and calm.

Add source notes

Reply tone

Grounded in 2 docs and your extra source notes.

Draft preview

What the customer receives

Reply draft

Your grounded reply appears here after generation, with the citation trail visible beside it.

Tone

Calm and direct

Escalation

Only when the docs do not cover the issue.

Saved drafts

No saved drafts yet. Generate one and it will appear here for the signed-in inbox.